Returns & Refunds

Last updated 2 June 2021

What is your returns policy?

At Pips Seedbank we are fanatical about great customer support. That’s why if you’re not entirely happy with your order, we will refund you in full for any reason, provided the product is returned in a new, unused and unopened condition. Please note the cost of the items will be refunded but we cannot refund any shipping charges.

If your product arrives damaged, you may send it back to us for a replacement or refund. We would require evidence to be submitted (for example via a photo or video). In this case, we will refund the cost of sending the item back to us.

Return requests must be raised to our customer support team within 14 days of receipt: via the web form on our contact page or by emailing [email protected] Further guidance and return instructions will then be provided.

Do you offer exchanges?

We are happy to exchange an order for something different, as long as the request is raised no later than 7 days after receipt of delivery. If you have an item you want to exchange, please raise the request first by contacting us. Let us know which replacement items you would like and if there is a difference in price, we will calculate this and agree a charge/refund with you as applicable. We will then do our best to fulfil your request, subject to availability.

Please note while we will offer to ship your exchange to you free of charge, we cannot refund any shipping charges. Any items returned for exchange must be in original packaging in an unopened and unused condition (failure to do this will result in your request being rejected).

Have more questions?

Head over to our Help & FAQs section to learn more about our service and promises to you, including the Pips Seedbank Guarantee.