Contact us

We’re always excited to hear from our customers and take feedback seriously.

Our customer care team are standing by during these challenging times and we’re here to help.

You might be able to find what you are looking for in our FAQs.

Alternatively, to contact us simply choose from the following:

  1. Fill out the opposite form and hit submit
  2. Drop us a line directly at: [email protected]
  3. Call the team on 0730 606 7656


Support Hours:

9am – 6pm, Monday to Friday* (UK time zone)

* Please note that while we are operating normally in response to COVID-19, it might take us slightly longer than normal to get back to you.

Spot an error with our strain data? Think we're missing an elite strain from the collection?

Our collection is an ongoing research process and we think it's fair to reward Pips contributors on this journey with us. That's why we'll give you one extra free seed for every recommendation we implement, or 15% off your next order as our way of saying thanks.

If you'd like to get involved with our Rewards scheme, simply get in touch with us using the above form with your suggestion(s) and choice of reward, and we'll get back to you.